Action Yes NoStep 3Replace the toner cartridge.When Cartridge low [88.xy] appears, replace the cartridge,and then resend the fax.Is the fax print quality satisfactory?The problem is solved. Contact technicalsupport.Solving scanner problems• “The scanner does not respond” on page 296• “Scan job was not successful” on page 297• “Scanner unit does not close” on page 298• “Scanning takes too long or freezes the computer” on page 298• “Poor scanned image quality” on page 299• “Partial document or photo scans” on page 300• “Cannot scan from a computer” on page 300The scanner does not respondAction Yes NoStep 1Check if the printer is turned on.Is the printer turned on?Go to step 2. Turn on the printer.Step 2Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device.Is the printer cable securely attached to the printer and the computer,print server, option, or other network device?Go to step 3. Connect the printercable securely to theprinter and thecomputer, print server,option, or othernetwork device.Step 3Check if the power cord is plugged into the printer and a properlygrounded electrical outlet.Is the power cord plugged into the printer and a properly groundedelectrical outlet?Go to step 4. Connect the powercord to the printer anda properly groundedelectrical outlet.Step 4Check if the electrical outlet is turned off by a switch or breaker.Is the electrical outlet turned off by a switch or breaker?Turn on the switch orreset the breaker.Go to step 5.Troubleshooting 296
