Print job takes longer than expectedAction Yes NoStep 1Change the environmental settings of the printer.a From the printer control panel, navigate to:> Settings > General Settingsb Select Eco‑Mode or Quiet Mode, and then select Off.Note: Disabling Eco-Mode or Quiet Mode may increase theconsumption of energy or supplies, or both.Did the job print?The problem is solved. Go to step 2.Step 2Reduce the number and size of fonts, the number and complexity ofimages, and the number of pages in the print job, and then resend the jobDid the job print?The problem is solved. Go to step 3.Step 3a Remove held jobs stored in the printer memory.b Resend the print job.Did the job print?The problem is solved. Go to step 4.Step 4a Disable the Page Protect feature.From the printer control panel, navigate to:>Settings > General Settings > Print Recovery > Page Protect >Offb Resend the print job.Did the job print?The problem is solved. Go to step 5.Step 5a Check if the cable connections to the printer and print server aresecure. For more information, see the setup documentation that camewith the printer.b Resend the print job.Did the job print?The problem is solved. Go to step 6.Step 6Install additional printer memory, and then resend the print job.Did the job print?The problem is solved. Contact technicalsupport.Troubleshooting 265
