Solving home screen application problemsAn application error has occurredAction Yes NoStep 1Check the system log for relevant details.a Open a Web browser, and then type the printer IP address in theaddress field.If you do not know the IP address of the printer, then you can:• View the IP address on the printer home screen.• Print a network setup page or the menu settings pages, and thenlocate the IP address in the TCP/IP section.Note: An IP address appears as four sets of numbers separated byperiods, such as 123.123.123.123.b Click Settings > Apps > Apps Management > System tab > Log.c From the Filter menu, select an application status.d From the Application menu, select an application, and then clickSubmit.Does an error message appear in the log?Go to step 2. Contact technicalsupport.Step 2Resolve the error.Is the application working now?The problem is solved. Contact technicalsupport.Embedded Web Server does not openAction Yes NoStep 1Make sure the printer IP address is correct.View the printer IP address:• From the printer home screen• From the TCP/IP section in the Network/Ports menu• By printing a network setup page or menu settings page, and thenfinding the TCP/IP sectionNote: An IP address appears as four sets of numbers separated byperiods, such as 123.123.123.123.Is the printer IP address correct?Go to step 2. Type the correctprinter IP address in theaddress field of yourWeb browser.Note: Depending onthe network settings,you may need to type“https://” instead of“http://” before theprinter IP address toaccess the EmbeddedWeb Server.Step 2Check if the printer is turned on.Is the printer turned on?Go to step 3. Turn on the printer.Troubleshooting 301
