Caller ID is not shownAction Yes NoContact your telephone company to check if your telephone line issubscribed to the caller ID service.Notes:• If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) and DTMF (pattern 2).• The availability of these settings in the Fax menu depends onwhether your country or region supports multiple caller IDpatterns.• Contact your telephone company to determine which pattern orswitch setting to use.Does the caller ID appear?The problem is solved. Contact technicalsupport.Cannot send or receive a faxAction Yes NoStep 1Check if an error or status message appears on the display.Is there an error or status message on the display?Clear the error or statusmessage.Go to step 2.Step 2Check if the power cord is plugged into the printer and a properlygrounded electrical outlet.Is the power cord plugged into the printer and a properly groundedelectrical outlet?Go to step 3. Connect the powercord to the printer anda properly groundedelectrical outlet.Step 3Check the power.Check if the printer is plugged in and turned on, and if Ready appearson the display.Is the printer turned on, and does Ready appear on the display?Go to step 4. Turn on the printer,and then wait untilReady appears on thedisplay.Step 4Check the printer connections.If applicable, check if the cable connections for the followingequipment are secure:• Telephone• Handset• Answering machineAre the cable connections secure?Go to step 5. Securely connect thecables.Troubleshooting 291
