Paper jam message remains after jam is clearedAction Yes NoCheck the entire paper path for jammed paper.a Remove any jammed paper.b From the printer control panel, touch Continue to clear the message.Does the paper jam message remain?Contact technicalsupport.The problem is solved.Jammed pages are not reprintedAction Yes NoTurn on Jam Recovery.a From the home screen, navigate to:> Settings > General Settings > Print Recoveryb From the Jam Recovery menu, touch the arrows to scroll to On orAuto.c Touch Submit.Do pages reprint after a jam?The problem is solved. Contact technicalsupport.Solving print problemsPrinting problemsMultiple‑language PDF files do not printAction Yes NoStep 1a Check if the print options for the PDF output are set to embed all fonts.For more information, see the documentation that came with AdobeAcrobat.b Generate a new PDF file, and then resend the print job.Do the files print?The problem is solved. Go to step 2.Step 2a Open the document you want to print in Adobe Acrobat.b Click File > Print > Advanced > Print As Image > OK > OK.Do the files print?The problem is solved. Contact technicalsupport.Troubleshooting 261
