Troubleshooting 8-23Collecting Configuration InformationThis section describes on how to collect the information on hardware configuration and insidespecification.In order to collect information, "Diagnostic Program" is used.IMPORTANT: If STOP error, system error, or stall occurred, followthe procedure below after restarting the system.Collect information such as the hardware configuration and internally set information of theworkstation.IMPORTANT: If a STOP error or system error has occurred or thesystem has stalled, restart the workstation and start the operation.1. Click [Start] → [Help and Support].The [Help and Support] window appears.2. Click [Support] on the toolbar in the [Help and Support] window, and then click [Detailedsystem information] in [Related Items] displayed on the left side.3. Click [Display detailed system information (Msinfo32.exe)] displayed on the right side.[Detailed system information] is displayed.4. Click [File] on the toolbar → [Export].5. Enter the name of the file in the [File Name] box that you are going to save.6. Click [Save].
