P0908510 Issue 01 Enterprise Edge Feature Programming Telephone GuideProgramming Hunt GroupsThe Hunt Groups feature allows a group of Enterprise Edge sets to be called by asingle directory number ensuring that calls are easily routed to the appropriategroup. For more information about software packaging, see the Enterprise EdgeProgramming Operations Guide.Hunt Groups are used in situations where a group of people performing the sametask are required to answer a number of related phone queries. Some typical uses ofHunt Groups are:• a sales department answering questions on product prices or availability• a support department answering questions concerning the operation of a product• an emergency department answering calls for help.Hunt Groups can be used to route calls to a support service such as a Help Line fora software company. Specialists dealing with Product A can be in one group, andspecialists dealing with Product B can be in another group. Incoming calls hunt forthe next available set in the group. If no set is available, the call can be placed in aqueue or routed to an overflow set.The Hunt Groups subheading in Resources, Telephony is the area whereprogramming changes are made to the following:• members of a group• member position in a group• what lines are assigned to a group• how incoming calls are distributed• how long the system looks for available members• where a call goes if all members are busyNote: Videophones should not be programmed as members of a Hunt Group. HuntGroups allow one B channel connection at a time and videophones use twoB channels.Features affected by Hunt Groups include:• Call Forward All Calls• Call Forward No Answer• Call Forward on Busy• Group Pickup• Transfer via Hold• Priority Call• Line Redirection13
