Answering calls 35P0908510 Issue 01 Enterprise Edge Feature Programming Telephone GuideAnswering any ringing telephone using Group Pickupƒ‡fiYour Enterprise Edge system can be divided into nine pickup groups. If you are amember of a pickup group, you can pick up a call that is ringing at any telephone inyour pickup group.Press ƒ‡fi.Group Pickup cannot be used to retrieve a camped call.If there is more than one incoming call at a telephone in a pickup group, a callringing on an external line is answered first followed by calls on the prime line and,finally, calls on internal lines.Changing a telephone’s pickup groupTelephones can be put into and taken out of pickup groups.You need to start a Unified Manager session to program this feature. See GettingStarted on page 13 for more information.1. Select Terminals & Sets.2. Select a DN number.3. Double-click Capabilities.4. Choose a Pickup Group setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, or None.DisplaysTipA Hunt Group call ringing at an Enterprise Edge set DN that is also a memberof a call pickup group can be picked up by any Enterprise Edge set in that callpickup group. For more information on Hunt Groups see Programming HuntGroups on page 101.You are already connected to the telephone that made thecall you are trying to pick up. This can happen if you are ona call to a co-worker, your co-worker dials the number of atelephone in your pickup group, and you attempt to pick upthat call.There is no call that you can pick up or the call that wasringing has already been answered.You have tried to pick up a call on someone else’s privateline.Enter the internal number of the telephone that is ringing.(You may use an internal autodial button to do this.)If you decide not to answer a ringing call after you haveactivated Directed Pickup, press ƒ.Already joinedPickup deniedPickup:
