Destination AvailabilityDISAAnalogue/ISDN Remote MaintenanceIdle Line Access no. + Phone no.Trunk Group Access no. + Trunk Group no. + Phone no.Other PBX Extension (TIE with no PBX Code)Other PBX Extension (TIE with PBX Code)*1 If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transferdestination.Conditions• When an extension is transferring a party to another destination, the party will be in consultation hold untilthey reach the transfer destination.Consultation Hold: a condition that a party is in, when an extension is calling other parties in order toperform Call Transfer, Conference, or Call Splitting.In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third partyall on one line. In Call Hold, the party on hold and the third party are connected to the extension usingseparate lines.• If Music on Hold is enabled, music can be sent to the held party while the call is transferred. (® 2.13.4 Musicon Hold) It is programmable whether a ringback tone or music is sent.• If the transfer destination extension has set FWD to an outside party, the call will be transferred to theoutside party. (® 2.3.2 Call Forwarding (FWD))• COS programming determines the extensions that are able to transfer a call to an outside party. COS canalso prohibit transferring to an extension of another PBX via the TIE line service using the PBX Codemethod (Access with PBX Code) (® 4.3.1 TIE Line Service).• One-touch TransferOne-touch Transfer can be performed by pressing a One-touch Dialling button that has been assigned theTRANSFER command and the telephone number of the transfer destination. This is useful for transferringcalls to an outside destination. (® 2.6 Memory Dialling Features)• Automatic Transfer by SDN Button or DSS ButtonPressing an SDN button or DSS button during a conversation with an extension or outside party canautomatically transfer the call to the specified destination (® 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension). It is possible through system programming to prevent thisfeature from operating for extension to extension calls.• Transfer to Busy Extension using Queuing (Camp-on Transfer)Through system programming, it is possible to enable the transferring of a call to a busy extension withoutneeding to send a call waiting notification, based on the transferring party’s COS setting. The transferredcall will be placed in a queue.This feature is not available for SIP extensions.• When transferring a call from an analogue trunk, users are strongly recommended to perform a screenedtransfer, so that the outside caller is not automatically connected to an extension using Hands-freeAnswerback when the extension user is absent.• If a KX-UT series SIP phone user disconnects a call while the party to be transferred is still on consultationhold (i.e., has not been transferred), Hold Recall is heard at the extension immediately (® 2.13.1 CallHold). On other types of extensions, Hold Recall is heard after the Hold Recall timer expires.• This PBX supports the Blind transfer feature found on some SIP phones. For details, refer to the phone’sdocumentation.188 Feature Guide2.12.1 Call Transfer
