2.2.2.6 VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groupsand the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.Each incoming call distribution group can enable or disable the VIP Call mode. When the VIP Call mode isenabled for a group, that group is given priority over other groups irrespective of the group distribution order.When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest numberedgroup has the highest priority. After all calls queued in a group have been distributed, the calls queued in thenext lowest-numbered group will be distributed.When some groups have the VIP Call mode enabled and others do not, after all the calls queued in the enabledgroups have been distributed, the calls queued in the other groups will be distributed according to the setdistribution order.[Example]In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming calldistribution groups 2 and 4 disable the VIP Call mode.• CircularCalls have been distributed by DIL/DID/DDI/CLI.(The number in the circle is the queuing order.)16Incoming CallDistributionGroup 1 35Incoming CallDistributionGroup 2 24Incoming CallDistributionGroup 3Incoming CallDistributionGroup 48 78 7Distribution order: 1 6 24 3 5Explanation:Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group.After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next.Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenlyfrom the lowest numbered group.Feature Guide 652.2.2 Incoming Call Distribution Group Features
