2.2.2.9 Supervisory FeatureDescriptionAn extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’sstatus within the incoming call distribution group using a 6-line display PT.Feature DescriptionIncoming Call Queue Monitor The supervisor extension can monitor the status of an incomingcall distribution group with the display.Log-in/Log-out Monitor andRemote ControlMonitor: The supervisor extension can monitor the log-in/log-outstatus of the incoming call distribution group members through thecorresponding DSS button light.Remote Control: The supervisor extension can change thestatus of the members by pressing the corresponding DSS button.[Example]--- Date and time--- ICD group’s floating extension number and name--- Number of calls waiting in the queue--- Elapsed waiting time of the call queuing the longestWithJAN.31 08:13AM FRI601:Sales SectionWaiting Calls Now :00006Max. Waiting Time :05'10EXIT LOG SPRVSLog-in/Log-out MonitorDSS buttons show the statusof the corresponding groupmembers.Log-in/Log-out Remote ControlPressing a DSS buttonchanges the extension’sstatus as follows:Light patternGreen onSlow Green FlashingRed onOffStatusLog-in (Ready)Log-in (Not Ready)Log-outLight patternRed onGreen onStatusLog-outLog-in (Ready)Since JAN.29 09:10AMTotal Calls :00996Overflow Calls :00131Lost Calls :00039Average Waiting :02'12EXIT CLEARJAN.31 08:13AM FRI601:Sales SectionWaiting Calls Now :00006Max. Waiting Time :05'10EXIT--- Monitoring starting date and time--- Total number of incoming calls--- Total number of overflowed calls--- Total number of lost calls--- Average queuing timeExtension in another ICDgroupConditions• Available Extension as a Supervisor Extension72 Feature Guide2.2.2 Incoming Call Distribution Group Features
