2.20 Message Features2.20.1 Message WaitingDescriptionAn extension user can notify another extension user that he wishes to talk to the user. The notified extensionuser can return the call or listen to the messages recorded by the Unified Messaging system, a VoiceProcessing System (VPS) or the Built-in Simplified Voice Message feature.When a message is left on a PT, the Message button lights or the Message/Ringer Lamp turns on red, and amessage is shown on the display of a display PT. Pressing the lit Message button while on-hook shows thecaller’s information as shown below:[Example]105:Tom Smith --- Extension no. and name of who left the messageOwn extensionOther extension**: For example, this button is usefulwhen the secretary checks themessage for the boss (Boss &Secretary Feature).Incoming call distribution groupMessage buttonsConditions• Message ButtonA flexible button can be customised as the Message button for the extension, other extensions, or anincoming call distribution group.• Distinctive Dial Tone for Message WaitingIf the Distinctive Dial mode is enabled, dial tone 4 will be sent to an extension when a message has beenleft on the extension. (® 2.25.1 Dial Tone)• It is possible to set Message Waiting while hearing a ringback tone, busy tone, or DND tone.• Messages are always left on the original destination extension, regardless of that extension’s FWD settings.• Both the extension that sent and received a message waiting notification can cancel the left message.• If the extension that received a notification calls back the extension that sent the notification, and the callis answered, the notification will be cleared automatically. However, if a voice message has been left in amailbox, whether the notification is cleared or not depends on the Unified Messaging settings or theVPS’s settings.• SLT with a Message Waiting LampThe lamp activates in the same way as the MESSAGE button on a PT. The Message Waiting Lamp lightpattern can be selected from one of 12 patterns. For details, refer to the documentation of the PBX to whichthe extensions are connected.• Only Standard type or Unsolicited type general SIP extensions can control message waiting indicationLEDs. For details, see 9.16 PBX Configuration—[1-1] Configuration—Slot—PortProperty—V-SIPEXT— MWI Method.244 Feature Guide2.20.1 Message Waiting
