User Manual ReferencesManager Operation2.2.2 Message Manager Features— Recording Messages3.2.1.32 No DTMF Input OperationDescriptionProvides guidance to callers when several seconds pass without anything being entered by the caller.PC Programming Manual References20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/PersonalCustom Serv— No DTMF Input Operation3.2.1.33 On Hold Announcement MenuDescriptionAllows callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The OnHold Announcement Menu can be recorded by the System Administrator with a telephone while using WebMaintenance Console or by importing WAV files, and also by the Message Manager using a telephone. Whenthe On Hold Announcement Menu is recorded, this feature is automatically enabled.PC Programming Manual References7.9 Utility—UM – System Prompts CustomisationUser Manual ReferencesManager Operation2.2.2 Message Manager Features— Recording Messages3.2.1.34 Operator ServiceDescriptionAllows callers to be connected to a live operator. The operator can then transfer the caller to the appropriateparty or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night, lunch,and break modes, and each operator can be assigned a mailbox for message-taking.Note• Operator 1 in day mode is automatically designated as the Message Manager and is assigned theextension number "0" or "9". This operator’s mailbox is the General Delivery Mailbox.• Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming CallDistribution Group).Calls can be directed to an operator when:a. A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller doesnot dial any digits).348 Feature Guide3.2.1 System Features
