2.13.4 Music on HoldDescriptionMusic can be played to a party that has been put on hold. The following audio sources are available:a. External music sourceb. User-supplied audio filec. ToneThe audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGMcan be either an external music source or a user-supplied audio file. The following table shows which audiosources can be assigned to which BGM numbers:[BGM Number and the Music Source]BGM No. Music Source1 User audio data2 User audio data3 External music port 14 External music port 25 External music port 36 External music port 47 External music port 58 External music port 6For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.Conditions[General]• Hardware Requirement: User-supplied music source (when an external music source is assigned)• Volume ControlIt is possible to change the volume of an internal and/or external music source.• For tenants, the type of call determines which tenant’s music source is used, as follows:Type Music SourceIncoming Intercom Calls/OutgoingCallsSelected based on the tenant setting to which theextension user belongs.Incoming Trunk Calls Selected based on the tenant setting of the distributionmethod (DIL/DID/DDI/MSN).• Even if an external music source or a user-supplied audio file is selected for Music on Hold, an IP-PT orSIP extension user who is put on hold by another extension will not hear the specified Music on Hold.[User-supplied audio files]• User-supplied audio files are uploaded via Web Maintenance Console. Audio files must meet the followingspecifications:– Format: WAVFeature Guide 1972.13.4 Music on Hold
