Samsung OfficeServ 500 User Instruction

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

OfficeServ 100 20 Groups(500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator position, assign the main operator and one ormore backup individuals to the operator group. All but the main operator shouldbe out of the group.When it is necessary to use a backup operator, put the desiredbackup station in the group and remove the main operator. When incoming calltraffic is heavy, you can have another station put itself in the operator group alongwith the main operator to handle the extra call load.If the station does not have an IN/OUT key:• Lift the handset and dial the feature access code _________________.• Dial the group number.• Dial 0 to be out of the group or dial 1 to be in the group.• Receive confirmation tone and hang up.If the station has an IN/OUT key:• Press the IN/OUT key. It will light red when the station is in the group.• Press the IN/OUT key again. The light is off when the station is out of thegroup.NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS (DISA)From outside of the office, selected individuals can call into the OfficeServ 100 orOfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A securitycode must be entered to gain access. Once these individuals are in the system,they can make outside calls using the office lines or call stations within the system.Individuals who will use DISA must have their stations assigned for DISA accessand must change their station passcodes. The default passcode 1234 cannot beused.• Call in on the DISA line from any phone with tone dialing.• You will hear a dial tone. Dial your security code (your extension numberplus your station passcode).• If you are allowed access, you will receive a dial tone.• Dial any line access code, receive outside dial tone and then dial a tele-phone number OR dial any extension number to call a station in the sys-tem.• To make another call, press Q, receive dial tone and dial another number.• Press # and hang up when finished.54When the second or third option is selected the barger will take priority over theline. This means unless you (barger) hang up first, the station or line you bargedinto will still be connected to you when the station you barged into hangs up.When the third option is selected, the station that barges-in can monitor the con-versation and no warning tone or display will be sent to the station being moni-tored.The handset transmitter and keyset microphone are disabled.The party thatoriginated the barge-in may join the conversation by pressing the MUTE buttonon the keyset. Your service company must program these options for you.WARNINGBarge-in without tone may violate state or federal laws concerning theright to privacy. Samsung Telecommunications America is in no wayresponsible for the possible misuse of this feature.WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as your sta-tion, allowing you to make calls or use features that would otherwise be restrictedfrom that station.• Lift the handset or press the SPK or the MONITOR key.• Dial 59 and then your extension number.• Dial your station passcode and receive internal dial tone.• Dial an access code and then the telephone number—OR—use the desiredfeature as usual.• Hang up. The station will be returned to its restricted status.NOTE: The default station passcode 1234 cannot be used.IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group andthen reenter the group at a later time.When out of the group, a station can receivecalls to its extension number but not to the group.The number of groups available to choose from may vary depending on yourOfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system type:OfficeServ 500 40 Groups& OfficeServ 7200 (500 through 539) or (5000 through 5039 depending if yoursystem is setup for 4 digits numbering plan)OfficeServ 500 L 80 Groups& OfficeServ 7400 (500 through 579) or (5000 though 5079 depending if yoursystem is setup for 4 digits numbering plan)