Samsung OfficeServ 500 User Instruction

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

3 Press the AA PLAY key Dial the first AA port (this will usually be 3951) Enter the number of the prompt to play (if in doubt get a list of the promptsfrom your installation and service company) The prompt will begin to play along with all subsequent promptsCHANGING THE GREETINGThe AA card allows the system administrator to call in and change the currentoperating ring plan with its associated greeting to a different ring plan mode withor without an alternate greeting. Call the auto attendant and dial a special passcode while you are listening tothe present operating ring plan's associated greeting. Your service companytechnician programs the special passcode for you. Dial 1 for the first ring plan with its preprogrammed greeting, 2 for the secondring plan with its preprogrammed greeting, 3 for the third ring plan with itspreprogrammed greeting, 4 for the fourth ring plan with its preprogrammedgreeting, 5 for the fifth ring plan with its preprogrammed greeting, or 6 for thesixth ring plan with its preprogrammed greeting. Dial a 0 to leave the greeting for that ring plan or a 1 to enable your alternategreeting. Hang up. The selected ring plan with its associated greeting is set.MANUAL RING PLAN MODE SERVICE When the phone system changes from one of its ring plans, the AA greetingassociated with that ring will also change. When the ring plan of the phone system is changed remotely the ring plan sta-tus of the OfficeServ 100 or OfficeServ 500 phone system is also changed. Thismeans that a customer who needs to put the system in a different ring plancan call in remotely and do it. When the alternate greeting is set, the OfficeServ 100 or OfficeServ 500 systemwill go into the ring plan selected. If a RTO or a RP key is programmed on theOfficeServ 100 or the OfficeServ 500 and alternate greeting is enabled, thenthe RTO or RP key will FLASH.AUTO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alter-nate greeting. The greeting will change the OfficeServ 100 or the OfficeServ500 system ring plan until the next scheduled change by the automatic timetables program.2AUTO ATTENDANTThe auto attendant will answer and process incoming calls without human inter-vention. The caller is answered and hears a message prompting him/her to dialnumbers to reach extensions in the phone system or follow other options provid-ed by the AA card.Your installation and service company has already designed and programmedthese options for you, including the greetings and messages that play at differenttimes while the call is being processed.The only administration associated with this card is the greeting change. Differentday and night greetings may be programmed. These change when the OfficeServ100 or the OfficeServ 500 system switches from normal day operation to eveningoperation. Additionally, an alternate greeting may be recorded to indicate a holi-day, an emergency or another temporary closure. From time to time, it may be nec-essary to manually change the active greeting from the current (day or night) tothe alternate (holiday).RECORDING GREETINGSTo record greetings (or prompts) you must have an AA RECORD key programmedon your keyset. Select a quiet place where you will not be disturbed. Each AA cardhas 2 minutes of recording time. Press the AA RECORD key Enter the passcode (this can be supplied by your installation and service com-pany) Lift the handset and press HANDSET softkey Dial the first AA port (this will usually be 3951) Enter the number of the prompt to record (if in doubt get a list of the promptsfrom your installation and service company) Begin recording after the tone, when finished press the AA RECORD key Repeat as necessaryPLAYING GREETINGSYou may play the greetings to check that you are happy with the quality and con-tent. To do this you must have an AA PLAY key programmed on your keyset.