Samsung OfficeServ 500 User Instruction

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

NOT VERIFIEDWhen set for this option the user must enter an account code for all outgoing calls,but the account code is not verified against the system list. Non verified accountcodes can contain the digits 0~9, * and #.USING FORCED ACCOUNT CODES• Lift the handset and press the ACCT CODE key or dial 47.• Enter the account code.• Press the account code button again, press TRSF or hookflash (on an SLT).If a correct code is entered, you will hear a dial tone and you can make anoutside call in the usual manner. If an incorrect code is entered, the stationreturns error tone.This code will always print on SMDR reports. For information on entering andchanging forced account codes, see the system administrator programming sec-tion of this book.AUTHORIZATION CODESAuthorization codes are used to validate a station user and give permission tomake a call. These four digit authorization codes can be either forced or optional,but if used, are always verified from a system list of 500 entries on the OfficeServ500 M or L version and the OfficeServ 7000 Series, 250 entries on the OfficeServ100. Each authorization code has an associated class of service. When the code isentered, the class of service is changed to that of the authorization code.USING AUTHORIZATION CODESAfter going off-hook, the station user must dial Q followed by a four digit authori-zation code. If you enter a correct code, you will hear confirmation tone and thenreceive a dial tone and you can make an outside call in the usual manner. The sta-tion then follows the dialing class for that authorization code. If you enter an incor-rect code, the station returns error tone. This code may or may not print on SMDRreports depending on SMDR programming.USING THE TIE LINEOUTGOINGYour office can be connected to another system with a tie line. Use this line tomake calls to stations in the other system. If programming allows, you can accesslines in the other system to make outside calls. Tie line calls can be put on hold,transferred and conferenced in the same manner as are other outside calls.76NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi-fied by the security code.The DISA line must have disconnect supervision from thecentral office. Insist that this service is verified by your installation/service company.DISA SECURITYA common practice among hackers is to repeatedly dial a known DISA accessnumber (usually with a computer) and try a different passcode each time. Thehacker hopes to eventually chance upon the correct passcode and thus gainaccess to your system. The OfficeServ 100, OfficeServ 500, and OfficeServ 7000Series security feature counts the number of sequential incorrect passcodeattempts. If a certain number is reached, DISA is disabled and the system sends analarm to designated display stations. The number of passcode attempts and thedisable duration are both programmable. In addition, the OfficeServ 100,OfficeServ 500, and OfficeServ 7000 systems will print an SMDR record (a cus-tomer-provided printer is required) each time an incorrect passcode is entered.The DISA alarm will ring for a programmable time before canceling the ringing;however, the DISA alarm display will remain until the alarm is cleared. To clear theDISA alarm, follow the following procedure:• Lift the handset and dial 58.• Enter the DISA alarm passcode (see your service company).• Replace the handset.WARNINGAs it is impossible to prevent unauthorized access to your telephone sys-tem by hackers, we suggest that you do not turn the DISA feature on unlessyou intend to use it. If you do use this feature, it is good practice to fre-quently change passcodes and periodically review your telephone recordsfor unauthorized use.FORCED ACCOUNT CODESVERIFIEDWhen set for this option the user must enter an account code for all outgoing calls.The account code entered will be verified from a system list. Forced verified codescan contain the digits 0~9.OfficeServ 500 999 entriesOfficeServ 100 500 entriesOfficeServ 7000 Series 999 entries