Samsung OfficeServ 500 User Instruction

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

98AgentThroughout the AGENT menu, you can press the SCROLL key at any time to viewan individual station’s data. You can also use the UP and DOWN keys to movebetween stations.When you press AGENT, you will be presented with the following display. The“available” number shows how many agents are programmed in this particularUCD group. The “logged in” number shows how many agents are currently avail-able to take calls (not in Do Not Disturb (DND), logged out or busy).06 available05 logged inPress the UP key.You will be presented with the following display. It shows you thefirst station in the UCD group, its associated directory name and the status of thatstation (in group, out of group or in DND).212: FRED SMITHstatus: INNOTE: Press the key directly below the word IN or OUT to change the status of thestation to the opposite condition. DND cannot be changed here.Press SCROLL. You will be presented with the following display. It shows you hawmany calls station 212 answered. It is possible for this total to represent more thanone day’s calls if the AUTO CLEAR option is not turned on.212: answered000 calls todayPress SCROLL. You will be presented with the following display. It shows you theaverage call duration for this agent.212: averagecall time 00:00Press SCROLL. You will be presented with the following display. It shows you theaverage amount of time it take for this agent to answer a call.212: averagering time 00:00AdmnWhen you press ADMN, you will be presented with the following display. TheCLEAR option is used to clear (set to 0) the CALL and AGENT data for the currentgroup (in this case 529, the sales group). The PRINT option is used to print theCALL and AGENT data for the current group (in this case, 529, the sales group). Itrequires a customer-provided printer.529: Sales groupPRINT CLEARClearing Stored DataSelect the CLEAR option. You will be presented with two options—MANUAL andAUTO.CLEAR GROUP DATAMANUAL AUTO If you select MANUAL, choose YES or NO to immediately clear the data. If you select AUTO, you can turn the automatic clear function ON or OFF toclear the data automatically at a programmed time, or select VIEW to see orchange the currently selected AUTO option. If you select ON, you will beprompted to enter a new time to automatically clear the data. The time isentered in 24 hour format, for example, 11:30 p.m. is entered 2330. From theVIEW display you can press the right soft key to turn automatically clearing ONand OFF.Printing Data/Running ReportsSelect the PRINT option. There are two options: MANUAL and AUTO.PRINT GROUP DATAMANUAL AUTO If you select MANUAL, choose YES or NO to immediately print the data to yourcustomer-provided printer. If you select AUTO, you can turn the automatic print function ON or OFF toprint the data automatically at a programmed time, or select VIEW to see orchange the currently selected AUTO option. If you select ON, you will beprompted to enter a new time to automatically print the data. The time isentered in 24 hour format, for example, 11:30 p.m. is entered 2330. From theVIEW display you can press the right soft key to turn automatic printing ONand OFF.