CHAPTER 2. MMC Programming2-184 Samsung Business Communications145B[601] ASSIGN STATION GROUPThis MMC is used to build all station groups. There are 40 programmable groups available.The options for setting up these groups are as follows:No Option Description0 TYPE This is the type of group you are creating and can be one of thefollowing:0 NORMAL: Used to assign stations in a ring group. The members canbe stations, common bell contacts or Ring over Page relays.1 VMAA: Used to group a number of voice mail port extensions. Thesemust have been defined in MMC 207 as VMAA ports or they cannotbe entered here. Check all programming in MMC 726 to ensure thatthe In band DTMF codes are properly set.2 UCD: Used to build a UCD group. The system will support twomethods of UCD:TYPE 1 UCDThe group OVERFLOW/N-ANS destination(see below) is defined asan SLT port to which you must connect some type of announcementdevice to play to callers while they are on hold.Please note that this type of UCD group has the following limitations.a) The announcement device must be able to terminate theannouncement with a hook-flash and a transfer back to the UCDgroup.b) Only one caller at a time can hear the announcement.c) Each caller connected to the announcement must hear theannouncement in its entirety.d) It is possible that a new caller may ‘jump ahead’ in the queue if aprevious caller is currently connected to the announcementdevice.TYPE 2 UCDThe group OVERFLOW/N-ANS destination(see below) is defined asan AA port or group. This will only work if an AA card has beeninstalled in the system.The digital announcer in the AA card will supply two recordedannouncements to callers in queue. The first announcement isplayed only once, the second announcement will repeat for as longas the caller is in queue.This type of UCD group has the following advantages:a) No external device need be installed to provide anannouncement.b) Multiple callers can hear the announcement(s) simultaneously.c) Callers hearing the announcement will be transferred to a freeUCD group member(agent) as soon as the agent becomesavailable.
