Printing Programmed InformationXerox WorkCentre C226 User Guide 4-57TroubleshootingIf a problem or question arises, try to solve the situation using the following informationbefore contacting your authorised Xerox dealer.The image cannot be scanned.Cause: The original is loaded upside down.Solution: If you are using the document glass, the original must be placed face down. If you are using theDADF, the original must be inserted face up.A moiré (stripe pattern) appears on the scanned image.Cause: A slight amount of moiré sometimes appears when printed originals are scanned.Solution: The screen that appears when the [EXPOSURE] key is touched includes a [MOIRÉ REDUC-TION] checkbox. Selecting this checkbox can reduce the occurrence of moiré. (page 4-36) If youare using the document glass, also try shifting the position and/or angle of the original on thedocument glass.The scanned image is fuzzy or has smudges.Cause: The document glass or the underside of the document cover is dirty.Solution: To clean the document glass and the underside of the document cover, see page 2-81.The scanned image is clipped.Cause: The set original scanning size is smaller than the actual original size.Solution: Set the actual original size. (page 4-34)If you have intentionally set a smaller size than the actual original size, place the original takinginto account the guides for the set original size. For example, when scanning an A4 (8-1/2" x 11")original using a B5 (5-1/2" x 8-1/2") setting, align the original using the scale at the left edge to fitthe area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.The scanned image is upside down or on its side.Cause: The original was not placed in the correct orientation.Solution: Place the original in the correct orientation. (Refer to page 2-7.)You wish to rotate the scanned image 90°.Cause: The orientation of the placed document cannot be changed.Solution: Use the "ROTATE THE IMAGE 90 DEGREES" checkbox. (page 4-34)The scanned image range is on the opposite side of the selected image range.Cause: The original was placed with the left and right sides reversed.
