Troubleshooting Problems 129My telephone has “lockedup.”■ Your telephone has lost the connection to thesystem. Remove the Ethernet cord from the jack,and then re-insert it into the jack.■ Wait a few seconds. If the telephone still appears tobe locked, disconnect the electrical power for yourtelephone, and then plug it back in.Callers cannot leavemessages on my voice mail.■ Your mailbox may be full. Log in to your voicemailbox and delete some messages.■ Your telephone may be set up for Greeting OnlyMailbox. Log in to NBX NetSet > NBXMessaging and clear the Greeting Only Mailboxcheckbox.When I park a call, thedisplay panel shows “Parkxtn in use,” and the callreturns to my telephone.You have selected a Call Park extension that is alreadyin use. Try another Call Park extension. Youradministrator can add additional Call Park Extensions.For details, see “Call Park” in Chapter 7.When I dial 9 or 8 to accessan outside line, the displaypanel shows “All PortsBusy.”No outside lines are available. Try again in a fewminutes.After I call another user inmy organization, I hear atone but no ringing.The other user may have the Hands Free Active onIntercom feature enabled. Begin speaking after youhear the tone. For details, see “Telephone Buttons andControls” in Chapter 2 or Chapter 3.On my 3Com BusinessTelephone or 3ComManager’s Telephone, allincoming internal callscome over my speakerphone.You have the Hands Free Active on Intercom featureenabled. For details, see “Telephone Buttons andControls” in Chapter 2 or Chapter 3.When I try to access theNBX NetSet utility, I do notget a response after I typethe NBX system’s IP addressand press Enter.Ask your administrator to verify the IP address that youtyped into your web browser.I am unable to log in to theNBX NetSet utility.You must set up your voice mail before you can use theNBX NetSet utility. Press the Message button. Theprompts guide you through the setup. Then use yourvoice mail password to access the NBX NetSet utility. Ifyou are on an analog telephone, see “Setting Up YourPassword and Voice Mail for the First Time” inChapter 1.Table 12 Possible Problems (continued)Possible Problem Suggested Solutions
