Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 87■ Ext. — Shows the extension number of each agent in the group■ First Name — Shows the first name of each agent■ Last Name — Shows the last name of each agent■ Rank — Shows the order in which calls are routed to agents in thegroup■ Status — Shows whether each agent is currently logged in or out ofthe ACD group■ State — Shows which agents’ extensions have been locked in to theACD groupHunt Groups Incoming calls ring to one member of the hunt group. If that member’stelephone is in use, or if that member does not answer the call, thesystem “hunts” for another member of the group until the call isanswered or is forwarded to the group call coverage point. For example,if there are no available members of the hunt group, the call might beforwarded to a group mailbox or to the receptionist. Figure 5 shows thepath of a call coming into a hunt group.Figure 5 Sample Hunt Group Configuration1 Incoming Telephone Call2 Telephone #13 Telephone #24 Telephone #35 Group Voice Mailbox
