Forwarding Incoming Calls 51ForwardingIncoming CallsYou can choose when and where to forward unanswered incoming calls.Unanswered calls that come in directly to your extension go to a callcoverage point. You can set different call coverage points for differentconditions: default, no answer, busy, and all calls.Unanswered calls that come to your telephone through ACD groups,hunt groups, and calling groups follow the call coverage path that youradministrator sets up for the group. See “Automatic Call DistributionGroups, Hunt Groups, and Calling Groups” in Chapter 7.When you specify call forwarding, you specify the call coverage point andthe condition under which to forward calls.Call Coverage Points Your call coverage points are the destinations you forward your calls towhen you do not answer. They can be telephone extensions or externaltelephone numbers, your voice mail box, or an automated attendant.Condition to ForwardCallsYou can choose when to forward calls:■ Default —Forwards unanswered incoming calls to your default callcoverage point after a specified number of rings if you have notspecified another condition.■ Call Forward No Answer — Forwards unanswered incoming calls toa call coverage point when your phone rings for a specified number ofrings.■ Call Forward Busy —Forwards incoming calls to a call coverage pointwhen your phone is busy.If you have multiple lines, all lines must be in use in order for CallForward Busy to engage.■ Call Forward All — Forwards all incoming calls without ringing to acall coverage point regardless of the state of your phone.Use this feature when, for example, you plan to be away from yourphone for an extended period of time.Setting Call Forwardfrom the TelephoneYou can set call forwarding from your telephone. You choose thecondition for call forwarding (default, no answer, busy, or all) and thedestination. When you specify an external telephone number as thedestination, start by entering a 9 or 8 or whatever is required to access anoutside line. Example: 912815551212 dials (281) 555-1212. You can
