84 CHAPTER 7: GETTING MORE FROM Y OUR T ELEPHONE SYSTEMUsing One-Touch Pickup:1 Pick up the handset.2 Press the Access button that your administrator has assigned to PickupExt.3 Dial the extension number of the ringing telephone.Group Call Pickup You can answer a call that is ringing on a group member’s telephone.Using the feature code:1 Pick up the handset.2 Press Feature + 456 and the group number. The call is directed to yourtelephone.Using One-Touch Pickup:1 Pick up the handset.2 Press the Access button that your administrator has assigned to PickupGroup.3 Dial the group number.Automatic CallDistributionGroups, HuntGroups, and CallingGroupsYour administrator can establish formal and informal call centers so thatincoming calls can be directed to several telephones that have beenassociated into automatic call distribution groups, hunt groups, or callinggroups.A call center is a general term that refers to any system that acceptsincoming calls to a site and ensures that those calls are sent to the properdestination within the site. The call center can be used, for example, as ahelp desk, a reservations counter, an information hotline, or a customerservice center.If you do not answer, calls that come in to your telephone:■ Through your extension go to the call coverage point that you haveset up.■ Through an automatic call distribution group, hunt group, or callinggroup follow the call coverage path set up by the administrator forthat group.
