Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 85Automatic CallDistributionAutomatic Call Distribution (ACD) distributes calls to agents and queuesthe calls that have not been answered before a predetermined timeexpires. The ACD also manages prerecorded announcements to callers,manages individual ACD agents and groups of agents, and providesdatabase reports on both calls and agents.Calls coming into ACD are distributed according to rules configured bythe administrator. An agent becomes available to receive ACD calls bylogging in to the ACD group.To log in to an ACD group using your 3Com Telephone:1 Pick up the handset.2 Press Feature + the feature code for the ACD group. Your administratorcan tell you which feature code to use.3 Dial the ACD group password. Your administrator can tell you whichpassword to use.4 Press # and hang up.To log out of an ACD group using your 3Com Telephone:1 Pick up the handset.2 Press Feature + the feature code for the ACD group.3 Dial the ACD group password.4 Press # and hang up.Your administrator can configure an ACD group to an Access button. Tolog in to or to log out of the ACD group, press the specified Accessbutton. The indicator next to the button lights to show that you arelogged in. Your administrator can configure whether you are allowed tolog out or not.To log in to an ACD group using the NBX NetSet utility:1 Log in to NBX NetSet > User Information > ACD Groups.2 Select the ACD group to log in to.3 Click Log In, and then click Close.If you log in to an ACD group and do not answer a call when it rings onyour telephone, the system may log you out of the group depending onhow the administrator has configured the group.
