Other Kinds of Mailboxes 45In addition to preventing a caller from leaving a message, a greeting-onlymailbox does not allow anyone to forward or create and send a messageto it or reply to a message that was sent from its extensionAvoid adding a greeting-only mailbox to a personal voice mail group list.Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it.The administrator sets up a phantom mailbox.Examples:■ If you are a sales representative who travels constantly for yourorganization and never comes into the office, you still need a way toreceive telephone messages. Using your phantom mailbox, you canretrieve, forward, and save messages in the same way that any otheremployee can but without a physical telephone connected to yourNBX system.■ If you are an employee who lives a long distance from your office andworks from home, customers and others can leave messages in theyour phantom mailbox and you can call in to the NBX system toretrieve them, or you can listen to them from the NBX NetSet utility.You retrieve messages from a phantom mailbox in the same way that youretrieve messages from a personal mailbox. See “Listening to NBXMessages” earlier in this chapter.Group Mailbox A group mailbox is a voice mailbox from which a group of users canretrieve messages. Your administrator creates group mailboxes and canexplain how to retrieve messages that are left in the group mailbox.Example:■ During nonbusiness hours, the system can send incoming telephonecalls for your sales department to a group mailbox. Your administratorassigns to the appropriate sales people the ability to listen to, forward,or otherwise handle all messages that are directed to the groupmailbox.Your administrator can assign (map) a Message Waiting Indicator for thegroup mailbox to an Access button on the 3Com Business Telephone ofeach group member. The light next to the mapped button indicates whenthe group mailbox has messages in it. Any group member can press thebutton to retrieve messages from the group mailbox.
