Chapter 13 Troubleshooting 13-5TroubleshootingLCD MessagesThe following messages are displayed in the LCD when the unit is performing a functionor encounters an error. The error code appears in the ACTIVITY REPORT. (1 p. 11-3)Message Error Code Cause ActionAUTO REDIALBLACK INK EMPTYBUSY/NO SIGNAL——#018The unit is waiting toredial the other party’snumber because the linewas busy or the otherparty did not answerwhen you tried to sendthe document.The Black BJ tank in theColour BJ cartridge isempty or its ink mayhave dried out.The telephone numberyou dialled is busy.The fax number dialledwas incorrect.The other party’s faxmachine is not working.The other party is notusing a G3 machine.The touch tone/rotarypulse setting on your unitis incorrect.Wait for the unit toautomatically redial thenumber. If you want tocancel automatic redialling,wait until the unit startsdialling the number, pressStop then T. (1 p. 7-11)Clean the BJ cartridge printhead (1 p. 12-11). If themessage remains in theLCD, replace the Black BJtank (1 p. 12-15). The unitwill then print automaticallyany faxes received inmemory.Try sending the documentat a later time.Check the fax number anddial again.Contact the other party andhave them check their faxmachine.Contact the other party andask them to send orreceive the documentusing a G3 machine.Set your unit to the settingthat matches yourtelephone line. (1 p. 3-10)
