160Chapter 7After installing the IBM SPSS Data Collection Developer Library, topics are missingfrom the help system?E You may experience missing help topics when the IBM® SPSS® Data Collection DeveloperLibrary is installed after the IBM® SPSS® Data Collection applications are installed. You canrestore the missing topics by manually deleting the IBM Eclipse Help System’s cache files:1. Navigate to the Windows Control Panel > Administrative Tools > Services and stop theDataCollectionHelpCenterService service.2. Go to C:\Program Files\CommonFiles\IBM\SPSS\DataCollection\6\Documentation\ibm_help\eclipse and delete the workspacedirectory.3. Open the configuration directory and delete the four child directories (org.eclipse.core.runtime,org.eclipse.equinox.app, org.eclipse.osgi, and org.eclipse.update). Take care that you DO NOTdelete the file config.ini.4. Restart the DataCollectionHelpCenterService service. All of the help system topics should nowdisplay as expected.I’ve uninstalled IBM SPSS Data Collection Interviewer Server but IBM SPSS DataCollection Interviewer Server Administration is still thereWhen you uninstall IBM® SPSS® Data Collection Interviewer Server, the uninstallationprocedure checks whether there are any other installed products that use IBM® SPSS®Data Collection Interviewer Server Administration and, if not, deletes Interviewer ServerAdministration. Very occasionally this does not work and you will need to uninstall InterviewerServer Administration manually before you can install any product that uses Interviewer ServerAdministration (this may happen if you have previously installed an early test version of a productrather than a release version).E Navigate to the Interviewer Server Administration folder on the original CD image and doubleclick setup.exe.The set-up program runs and displays a dialog box with an option to remove Interviewer ServerAdministration.E Select Remove and then click OK to start uninstalling.I’ve uninstalled IBM SPSS Data Collection Interviewer Server but can’t reinstall itAfter uninstalling IBM® SPSS® Data Collection Interviewer Server (or any other IBM® SPSS®Data Collection product) you should not need to clean a machine before you can install a newversion or reinstall the same version of Interviewer Server. However, occasionally somethingwill happen that causes the uninstallation procedure to fail in some way. If this happens, youwill need to perform the failed tasks manually.
