Troubleshooting tips 405Check the IP address configurationIf your host is allowed to access the Nortel SNAS over the networkaccording to the Access List, check that you have configured the correctIP addresses on the Nortel SNAS.Ensure that you ping the host IP address (RIP) of the Nortel SNAS, andnot the Management IP address (MIP) of the cluster in which the NortelSNAS is a member. Enter the command /cfg/cur sys to view IPaddress information for all Nortel SNAS devices in the cluster.If the IP address assigned to the Nortel SNAS is correct, you may have arouting problem. Try to run traceroute (a global command availableat any menu prompt) or the tcpdump command (or some other networkanalysis tool) to locate the problem. For more information about thetcpdump command, see “Tracing SSL traffic” (page 99).If this does not help you to solve the problem, contact Nortel for technicalsupport. See “How to get help” (page 21).Cannot add the Nortel SNAS to a clusterWhen you try to add a Nortel SNAS device to a cluster by selecting joinin the Setup menu, you may receive an error message stating that thesystem is running an incompatible software version.The incompatible software version referred to in the error message isthe software that is running on the Nortel SNAS device you are trying toadd to the cluster. This error message is displayed whenever the NortelSNAS you are trying to add has a different software version from theNortel SNAS device already in the cluster. In this situation, do one of thefollowing:• Adjust the software version on the Nortel SNAS device you are tryingto add to the cluster, to synchronize it with the software version runningon the Nortel SNAS device already in the cluster. You can verifyNortel Secure Network Access SwitchUsing the Command Line InterfaceNN47230-100 03.01 Standard28 July 2008Copyright © 2007, 2008 Nortel Networks.
