118Cannot receive a fax.(continued)Another device or service at your location may be answering the call before yourOcé machine answers. To test this, lower the ring count setting: If the answer mode is set to Fax Only or Fax/Tel, reduce the ring count to1 ring. (See Ring Count on page 52.) If the answer mode is set to External TAM, reduce the number of ringsprogrammed on your answering machine to 2. If the answer mode is set to Manual, do not adjust the ring count setting.Have someone send you a test fax: If you received the test fax successfully, your machine is operating properly.Remember to reset your ring count or answering machine setting back to youroriginal setting. If receiving problems recur after resetting the ring count, thena person, device, or subscriber service is answering the fax call before themachine has a chance to answer. If you were not able to receive the fax, then another device or subscriberservice may be interfering with your fax reception or there may be a problemwith your fax line.If you are using a telephone answering machine (External TAM mode) on thesame line as the Océ machine, make sure your answering machine is set upcorrectly. (See Connecting an external TAM (telephone answering machine)on page 59.)1 Plug the telephone line cord directly from the wall telephone jack to your Océmachine’s LINE jack.2 Remove the protective cap from your Océ machine’s EXT jack, and then plugthe telephone line cord from your answering machine into the EXT jack.3 Set your answering machine to answer within 4 rings.If you are having problems receiving faxes or voice messages, set youranswering machine to answer within 2 or 3 rings.4 Record the outgoing message on your answering machine. Record five seconds of silence at the beginning of your outgoing message. Limit your speaking to 20 seconds. End your outgoing message with your Fax Receive Code for peoplesending manual faxes. For example: “After the beep, leave a message orpress l51 and Start to send a fax.”5 Set your answering machine to answer calls.6 Set your Océ machine’s Answer Mode to External TAM. (See Answer Modesettings on page 52.)Make sure your Océ machine's EXT. Tel. RX feature is turned On. EXT. Tel. RXis a feature that allows you to receive a fax even if you have answered the call onan external or extension telephone. (See EXT. Tel. RX on page 53.)If you often get transmission errors due to possible interference on the telephoneline, try changing the Compatibility setting to Basic(for VoIP). (SeeTelephone line interference on page 132.)Receiving Faxes (continued)Difficulties Suggestions
