Panasonic HomeHawk KX-HNC500 User Manual

There is a long delay when talking to the camera while away from homeR Your mobile device’s network connection is slow or congested.→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 112).Images are poor at night when the camera is installed in front of a windowR Night vision mode is causing images to have poor quality.→Turn off night vision mode ( “Using night vision (shelf cameras and floor cameras only)”, Page 111).Camera images are not displayed at first while away from home, and are displayed after sometime passesR Your mobile device’s network connection is slow or congested.→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 112).I have to wait a long time before camera images are displayed while away from homeR There is too much traffic on your home network or on the mobile device’s network.→Wait for network traffic to decrease.Camera images are not displayed, and [Loading...] is displayed for a long period when I try toview camera images while away from homeR The protocol used for communication is not compatible with your network.→Set the [Remote Access Mode] setting to [TCP] ( “Remote access mode settings”, Page 35).The Automatic Mode Switching feature does not work even though the geo-fencing feature isenabled.R Your mobile device may have failed to communicate with your camera. The mode may not switchautomatically in the following situations.– your mobile device and/or your camera do not have good network conditions– your mobile device’s battery does not have adequate charge remaining to use the Automatic ModeSwitching feature→Start the [HomeHawk] app on your mobile device.The camera’s sensor is triggered too easilyR The camera’s motion detection features are too sensitive.→Reduce the sensitivity of the camera’s sensors, see “Motion sensitivity”, Page 59.R The camera’s detection area is too large.→Limit the detection area so that the camera ignores motion in unneeded areas of the camera’simage, i.e., reduce the camera’s detection area ( “Detection area”, Page 59).[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayedR The camera is used in an environment with a temperature that exceeds 40 °C (104 °F). Features suchas viewing images and recording images will not be available if the temperature exceeds 45 °C(113 °F).→Use the camera in an environment with temperatures below 40 °C (104 °F).Initial setup by WPSWPSWPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers. AWPS button on a wireless router indicates that it has the WPS function. (Depending on the type ofwireless router, the WPS function may be disabled on the wireless router even if there is a WPS button.)182Troubleshooting