Panasonic HomeHawk KX-HNC500 User Manual

No sound is heard in camera recordingsR If is displayed next to the recording in the recording list, the system is configured to not recordaudio when recording camera images.→Change the [Recording with Sound] setting ( “Recording with sound”, Page 137).R The volume is turned down on your mobile device.→Adjust the volume of your mobile device.Colors in camera images appear different from normalR The camera is aimed at a dark location, or it is nighttime.→If there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings ( “Using night vision”, Page 137). In this case, colors mayappear different from normal.Colors in front door camera images appear washed outR Lighting conditions are poor or inconsistent.→Adjust the camera’s brightness ( “Changing the brightness”, Page 138).→Place the camera in a different location or position.Condensation forms on the cameraR Extreme temperature changes are causing condensation to form.→Wipe the outer surface of the camera with a soft dry cloth.→Use the camera in a location that does not have extreme temperature changes.There is a long delay when talking to the camera while away from homeR Your mobile device’s network connection is slow or congested.→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 138).Images are poor at night when the camera is installed in front of a windowR Night vision mode is causing images to have poor quality.→Turn off night vision mode ( “Using night vision”, Page 137).LEDs light at nightR Night vision mode is enabled and automatically turns on LEDs at night.→Turn off night vision mode or set it to [Monochrome] ( “Using night vision”, Page 137).Note:R Turning off night vision mode will reduce the visibility of images at night.Camera images are not displayed at first while away from home, and are displayed after sometime passesR Your mobile device’s network connection is slow or congested.→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 138).I have to wait a long time before camera images are displayed while away from homeR There is too much traffic on your home network or on the mobile device’s network.→Wait for network traffic to decrease.Camera images are not displayed, and [Loading...] is displayed for a long period when I try toview camera images while away from homeR The protocol used for communication is not compatible with your network.→Set the [Remote Access Mode] setting to [TCP] ( “Remote access mode settings”, Page 35).The camera’s sensor is triggered too easilyR The camera’s motion detection features are too sensitive.192Troubleshooting