Panasonic HomeHawk KX-HNC500 User Manual

The camera’s LED indicator is lit in yellow.R The camera is not in WPS mode because the SETUP button was not pressed for long enough.→Follow the on-screen instructions, and press and hold the SETUP button on the camera until theLED indicator starts blinking (about 5 seconds).Initial setup by BluetoothInitial setup can't be completedThe camera’s LED indicator is blinking in red.If you have trouble during the initial setup check the following causes/solutions first and then turn off thecamera and restart it.R The wireless network password may be incorrect.→Enter the correct password for the wireless network.R The DHCP function of your wireless router may be disabled.→Enable the wireless router’s DHCP settings. For details, refer to your wireless router’s manual.R The address filter function of your wireless router may be enabled.→Register the MAC address of the camera to the address filter setting of the wireless router. Refer toyour wireless router’s manual.The camera’s LED indicator is lit in blue.R A network clash has occurred because you have 2 wireless routers at home that are using the samechannel or channels of a close frequency.→Unplug all the wireless routers and plug them in again.If the situation still does not improve, refer to your wireless router’s manual for information on how tochange the router channel of your wireless network.R The "Isolation" function on the wireless router is enabled.Sometimes when the "Isolation" function is enabled, the camera will not be able to communicate withyour mobile device via your wireless router.→Disable the "Isolation" function on your wireless router. For details, refer to your wireless router’smanual.Front door camera and outdoor camera featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 176.[Camera update failed] is displayedR An error occurred while updating the camera.→Fully charge the camera and try again.I fully charged the camera (the charging LED indicator is lit in red), but its operation time seemsto be shorter than usualR The temperature of the location where the camera is being used is too low.→Use the camera in a location with a higher temperature.The camera will not charge (the charging LED indicator blinks quickly in red)R You are charging the camera in a location outside of the camera’s specified charging temperatures.→Charge the camera in a location with a temperature between 5 °C and 40 °C (41 °F and 104 °F).191Troubleshooting