Vauxhall VECTRA Owner's Manual

Also see for Vectra: Operation & maintenance instructions Quick reference guide Owner's manual

Contents

268 Service, maintenanc eService, maintenance In our ex perience, the most com mon causeof all complaints is the result ofmisunderstanding or lack ofcommunication betw een the customer a ndthe Vauxhall Authorised Repairer.We sincerely hope y ou will never havecause to complain ab out y our vehicle.However, if things do go wrong, the bestcourse of action for y ou to ta ke is tocontact your Vaux hall AuthorisedRepairer’s Serv ice Reception S taff andexp la in the difficulty you are having. Weare confident they will d o their utmost toresolv e the problem to your completesatisfaction.Sometim es, howev er, despite the best ofintentions of all concerned,misunderstandings can occur. If y ourprob lem has not been resolved to y oursatisfaction, please make an appointmentto discuss the matter with the M ana ger ofthe department c oncerned.The majority of areas of concern can bequic kly resolved in this way.Should you wish to pursue the matterfurther, the Principal of the VauxhallAuthorised Repairer should be madeaware of your concern. It is ad visab le incases such as this to write to him to confirmyour problem and the solutions that havebeen offered.You can be assured the AuthorisedRepairer’s Principal w ill only be too anxiousto fully inv estigate y our prob lems andcorrect any errors mad e. After all, he has alarge investment in his business a nd isproud of his reputation andprofessionalism and fully realises thatsatisfied customers are his key to success.In the unlikely event that you are still nothappy with the answer your Vaux hallAuthorised Repa irer has given, or theaction he proposes to c orrect the problem ,y ou m ay contact the Custom er C areDepartment 1 ) where a team of C ustomerC are C onsultants will spare no effort toensure y our complete satisfaction.Vauxhall Motor s Ltd.C ustomer Care,Griffin House,O sborne RoadLUTON ,Beds. , LU1 3Y TTelephone: 0845 090 2044They w ill review all the facts involved. Thenif it is felt some further action can be tak en,the Vauxhall Authorised Repairer will b eadv ised accordingly. In any case, y ourcontact will b e ac knowledged confirm ingVauxhall Motors’ position in the m atter.If y ou are not satisfied with the outcome,y ou ca n if you wish, seek advice from anindependent third p arty suc h as:Autom obile Association (A. A. )Fanum House, Basing View,BASI NGSTO KE,Hants., R G21 4EAInspection system .... ..... .... ..... .... .... ..... . 270Genuine Vauxhall Parts andAccessories ... ..... .... ..... .... ..... .... .... ..... . 271A note on safety .. .... ..... .... ..... .... .... ..... . 271Checking and topping up fluids ... ..... . 271Engine oil . .... .... ..... .... ..... .... ..... .... .... ..... . 272Diesel fuel filter .... .... ..... .... ..... .... .... ..... . 274Coolant .... .... .... ..... .... ..... .... ..... .... .... ..... . 274Brake fluid ... .... ..... .... ..... .... ..... .... .... ..... . 276Wind screen wiper .... ..... .... ..... .... .... ..... . 277Wind screen and headlight washsy stems 3.. .... ..... .... ..... .... ..... .... .... ..... . 279Battery ..... .... .... ..... .... ..... .... ..... .... .... ..... . 280Protecting electronic components .... . 280Vehicle decomm issioning. ..... .... .... ..... . 281Vehicle recommissioning.. ..... .... .... ..... . 2811) Ca lls may b e mon itored a nd record ed fortraining purpo ses.