302 APPENDIX D: T ECHNICAL S UPPORT3ComKnowledgebase WebServicesThe 3Com Knowledgebase is a database of technical information to helpyou install, upgrade, configure, or support 3Com products. TheKnowledgebase is updated daily with technical information discovered by3Com technical support engineers. This complimentary service, which isavailable 24 hours a day, 7 days a week to 3Com customers and partners,is located on the 3Com Corporation World Wide Web site at:http://knowledgebase.3com.com3Com FTP Site Download content across the Internet from the 3Com public FTP site. Thisservice is available 24 hours a day, 7 days a week.To connect to the 3Com FTP site, enter the following information intoyour FTP client: Hostname: ftp.3com.com Username: anonymous Password: You do not need a user name and password with Web browser softwaresuch as Netscape Navigator and Microsoft Internet Explorer.Support from YourNetwork SupplierIf you require additional assistance, ask your network supplier about theprofessional services available in your area for the assessment,installation, and implementation of your network. You can also purchasemaintenance contracts for most products.When you contact your network supplier for assistance, have thefollowing information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicableIf you are unable to contact your network supplier, see the followingsection on how to contact 3Com.dua1611-5aaa04.book Page 302 Friday, November 29, 2002 8:56 PM
