Eaton NetDirector B064-016-04-IPH Manual

Also see for NetDirector B064-016-02-IPH: Installation instructions

83Administration TroubleshootingProblem ActionAfter upgrading the firmware andlogging back in, the B064-SeriesKVM Switch appears to still beusing the old firmware version.Clear your browser’s cache. Delete all temporary internet files and cookies. Close thebrowser and reopen it to log in with a new session.Mouse TroubleshootingVirtual Media TroubleshootingProblem ActionMy mouse and/or keyboard is notresponding.• Check the firmware version number of the Server Interface Unit (SIU) you haveconnected to make sure it is the most current. (See Upgrade Main Firmware sectionunder Maintenence in OSD Operation for details.) If not, upgrade the SIUs firmware.• Turn off the computer/server you are having trouble with. Unplug and re-plug the SIUfrom the computer/server. Turn the computer/server back on.Mouse movement is extremelyslow.There is too much data going through your connection.• If the remote computer’s wallpaper has a lot of graphics, switch it to a plain wallpaper.• Adjust your video settings to reduce the amount of data per the instructions in the VideoSettings section under OSD Main Page.There are two mouse pointers onmy screen, how do I change this?You can choose between 3 different pointer types. See Mouse Pointer section under OSDMain PageMy mouse pointers don’t sync. See Mouse Pointer section under OSD Main Page.Problem ActionVirtual Media works on all of mycomputers except one.The remote server’s mainboard may not support USB. Check to see if there is a newfirmware and BIOS version for the mainboard that does support USB.There is no Virtual Media icon onmy control panel.• Virtual Media is only accessible on computers/servers that are connected to the KVMswitch using a B055-001-USB-V2• Make sure that your System Administrator has given you access to the Virtual Mediafunctionality.I can’t boot my remote server frommy Virtual Media drive.Your remote server’s BIOS may not support booting from a USB drive. Check to see if thereis a new firmware and BIOS version for the mainboard that does support USB.If I connect a USB floppy drive toa remote server, it can boot theremote server; however, if I mapit to the remote server as a VirtualMedia drive, it cannot boot theremote server.USB floppy drives have two types of format: UFI and CBI. Both can be used for OS levelVirtual Media functions, but only UFI is currently supported for BIOS level, which includesboot functions.I cannot mount a Folder as a VirtualMedia device.If the folder is formatted with the FAT16 file system, it must be less than 2Gb to bemounted.Appendix