4. Start the Serial Over Lan (SOL) console for the blade server tobe tested and check for the following responses:a. Progress codes are displayed on the console.b. AIX or Linux login prompt appears.Step 003 Record any error messages or codes that are displayed on thescreen. If the last error is a POST or firmware error (8-digit) code,look up the error in “Firmware error codes” on page 102. If the lasterror or is a firmware checkpoint (progress) code (3 or 4 digits), see“Firmware checkpoint (progress) codes” on page 94.Step 004 Check the BladeCenter management module event log. If an errorwas recorded by the system, see Chapter 10, “Symptom-to-FRUindex,” on page 93.Obtaining an SRN/SRC or error codePerform the steps in this section to get a service request number (SRN), or toobtain an SRC or error code.Step 001 Check for the following information:1. If a firmware checkpoint (progress) code (3 or 4 digits) isdisplayed, see “Firmware checkpoint (progress) codes” on page94.2. If a firmware error code (8 digits) is displayed, see “Firmwareerror codes” on page 102.3. If you have an SRN or SRC, see “SRN tables” on page 110.4. Check the BladeCenter management module event log. If anerror was recorded by the system, continue with Step 002;then, see “SRN tables” on page 110.5. If the login prompt appears and you still suspect a problem,continue to Step 002.6. If you have none of the above symptoms, go to “Undeterminedproblems” on page 156.Step 002 Visually check the system for obvious problems such as unpluggedpower cables or external devices that are powered off.Did you find an obvious problem?No Go to Step 003.Yes Fix the problem.Step 003 Is the operating system AIX?Yes Record any information or messages that may be providedon the system console and then go to Step 005 toperform problem determination procedures.No Go to Step 004.Step 004 Is the operating system Linux?Yes Record any information or messages that may be providedon the system console; then go to Step 007, to performstandalone diagnostics. If you cannot load standalonediagnostics, then answer this question No.No Go to “Undetermined problems” on page 156.22 BladeCenter JS20 Type 8842: Hardware Maintenance Manual and Troubleshooting Guide
