CD or DVD drive problemsThis topic provides a list of suggested actions to take when you have problemswith the CD or DVD drive.About this taskv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 4, “Parts listing, Types 7145, 7146, 7143, and 7191,” on page 81 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe CD or DVD drive is notrecognized. 1. Make sure that:v The IDE or SATA channel to which the CD or DVD drive is attached(primary or secondary) is enabled in the Setup utility.v The signal cable and connector are not damaged and the connector pins arenot bent.v All cables and jumpers are installed correctly.v The correct device driver is installed for the CD or DVD drive.2. Run the CD or DVD drive diagnostic programs (see “IBM Dynamic SystemAnalysis” on page 71).3. Reseat the following components:a. CD or DVD drive (see “Removing the DVD drive” on page 115 and“Replacing the DVD drive” on page 116)b. CD or DVD drive cablec. I/O-board assembly (see “Removing the I/O-board shuttle” on page 143and “Replacing the I/O-board shuttle” on page 144)4. Replace the components listed in step “CD or DVD drive problems” one at atime, in the order shown, restarting the server each time.A CD or DVD is not workingcorrectly. 1. Clean the CD or DVD.2. Use a different CD or DVD in the drive.3. Run the CD or DVD drive diagnostic programs (see “IBM Dynamic SystemAnalysis” on page 71).4. Check the connector and signal cable for bent pins or damage.5. Reseat the CD or DVD drive (see “Removing the DVD drive” on page 115 and“Replacing the DVD drive” on page 116).6. Replace the CD or DVD drive.The CD or DVD drive tray isnot working or opening. 1. Make sure that the server is turned on.2. Insert the end of a straightened paper clip into the manual tray-releaseopening.3. Reseat the CD or DVD drive (see “Removing the DVD drive” on page 115 and“Replacing the DVD drive” on page 116).4. Replace the CD or DVD drive.Chapter 3. Diagnostics 43
