v Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 4, “Parts listing, Types 7145, 7146, 7143, and 7191,” on page 81 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuideprogram. See the ServerGuide Setup and Installation CD label for a list of supportedoperating-system versions.The operating system cannot beinstalled; the option is notavailable.Make sure that the server supports the operating system. If it does, either nological drive is defined (SCSI RAID systems), or the ServerGuide System Partitionis not present. Run the ServerGuide program and make sure that setup iscomplete.Software problemsThis topic provides possible solutions to problems with software installed on theserver.About this taskv Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v See Chapter 4, “Parts listing, Types 7145, 7146, 7143, and 7191,” on page 81 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionYou suspect a softwareproblem. 1. To determine whether the problem is caused by the software, make sure that:v The server has the minimum memory that is needed to use the software. Formemory requirements, see the information that comes with the software.If you have just installed an adapter, the server might have anadapter-address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.2. If you receive any error messages while you use the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Contact your place of purchase of the software.56 IBM System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191: Problem Determination and Service Guide
