Enterprise Edge Overview 27P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations GuideFor more information, refer to the Enterprise Edge Unified Messaging ClientInstallation Guide.Enterprise Edge Call CenterThe Enterprise Edge Call Center is an Automatic Call Distribution (ACD) systemdesigned to handle incoming calls. Incoming calls are distributed to availableagents or to Enterprise Edge greetings in your call center. To ensure that each callis handled correctly, the Enterprise Edge Call Center system answers, playsgreetings and routes each incoming call to the first available agent in the order ofthe call's arrival. For more information, refer to the Enterprise Edge Call Center SetUp and Operation Guide.Enterprise Edge Call Center ReportingEnterprise Edge Call Center Reporting is a Windows software application thatprovides Real Time statistics and complete management information on the dailyperformance of your Enterprise Edge system. Enterprise Edge Call CenterReporting helps you manage call traffic and provides a full range of managementreports that provides critical information for accurate business planning. It also hasthe ability to support multiple Wallboards which can be configured separately todisplay the information that the agents require. For more information, refer to theEnterprise Edge Call Center Reporting Set Up and Operation Guide.Enterprise Edge Voice over IP gatewayEnterprise Edge VoIP Gateway allows you to use IP telephony. VoIP Gatewayconverts the voice in a call into a packet format that can be sent over an intranet.With Enterprise Edge VoIP Gateway, you can make telephone calls over anyintranet connected to the Enterprise Edge system. For more information, refer to theEnterprise Edge IP Telephony Configuration Guide.Enterprise Edge TSPEnterprise Edge TSP is the interface between the Enterprise Edge system andMicrosoft®1 TAPI. This interface allows you to use TAPI applications on theEnterprise Edge system. For more information, refer to the Enterprise Edge TSPServer Configuration Guide.Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager is a TAPI application that allows you tocontrol your Enterprise Edge telephone from your personal computer. For moreinformation, refer to the Enterprise Edge Personal Call Manager User Guide.1.Microsoft is a registered trademark of Microsoft Corporation.
