Troubleshooting your Enterprise Edge system 313P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide2. Enable the module using the procedure, Enable a module on page 280.Follow the procedures in the Basic troubleshooting procedure on page 306 beforeproceeding.Auto-answer line rings at a telephoneThe problem may be due to one of the following:• Installed hardware does not support disconnect supervision on page 313• Line is configured as auto-answer and unsupervised on page 313• Line is not equipped for disconnect supervision at the central office on page 313• Trunk module’s disconnect timer setting is not correct on page 314Installed hardware does not support disconnect supervisionYou configured a loop start trunk as auto-answer but the installed hardware doesnot support disconnect supervision. (In this case, the symptom would beaccompanied by the Alarm 62 code symptom.) If the installed hardware does notsupport disconnect supervision, reconfigure the trunk as manual-answer.Line is configured as auto-answer and unsupervisedIf the line is configured as auto-answer, reconfigure it as manual-answer. If the lineis configured as unsupervised, reconfigure it as supervised. Use the followingprocedure.1. Choose Services, Telephony Services, Lines.2. Select the affected line.3. Select Trunk/line data.4. In the Trunk mode field, reconfigure the line as supervised by selectingSuper from the drop-down menu.ORIn the Auto answer field, reconfigure the line as manual answer by selectingManual form the drop-down menu.Line is not equipped for disconnect supervision at the central officeIf the line is not equipped for disconnect supervision at the central office,reconfigure the trunk as manual-answer using the following procedure:1. Choose Services, Telephony Services, Lines.2. Select the affected line.
