Troubleshooting your Enterprise Edge system 325P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations GuideCall may originate on a telephone that uses pulse signalingThe caller may be dialing from the network on a rotary-dial telephone or on apush-button telephone that uses pulse signaling. Inform remote callers that theymust dial from a push-button telephone that uses DTMF “tone” signaling.Line pool access code gets ringbackIf the line pool access code gets ringback, the published line pool access code isinvalid, and the system has routed the call to the prime telephone for the incomingtrunk. Verify the following:1. Make sure that the published line pool access codes are correct.2. Check that the line pool codes have been entered correctly under Services,Telephony Services, General Settings, Access codes.Line pool access code gets busy toneThe line pool access code will get a busy tone if there are not enough lines in theline pool to serve the number of users. If the line pool contains loop start trunks,enter programming and move under used loop start trunks from other line pools intothe deficient line pool. Alternatively, you can create a separate line pool for remoteusers only.Dialed number gets no responseThis may be caused by one of the following:• Remote caller dials before far end is ready on page 325• Line malfunction on page 325• System malfunction on page 325Remote caller dials before far end is readyThe remote caller, after accessing a line in a line pool, may have started dialingbefore the far end was ready to receive digits. To avoid this problem, instruct remotecallers to wait until they hear feedback before entering any digits.Line malfunctionThere may be a malfunction in the line that the remote caller accessed. If theproblem is persistent, check that all lines in the affected line pool are functioningnormally.System malfunctionThere may be a malfunction in the system that the caller is trying to reach. Informthe operators of the system at the far end that the dialed number is not gettingthrough.
