306 Troubleshooting your Enterprise Edge systemEnterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01Getting readyBefore you begin troubleshooting, gather all the information that is relevant to yournetwork configuration such as:• records from people who use the network• information about other hardware and non-Enterprise Edge features within thepublic or private networkTypes of problemsThe problems you encounter will likely fall into one of the following categories:Misunderstanding of a feature: A problem may be reported because an EnterpriseEdge user is unfamiliar with the operation of a given feature. You may be able tosolve the problem simply by demonstrating how to use the feature correctly.Programming errors: You may encounter problems caused by errors inprogramming. A feature may have been programmed incorrectly or may not havebeen programmed at all.Wiring connections: Wiring problems are caused by loose, unconnected, orincorrect wiring. Use the procedures in the section on checking the hardware as aguide.Equipment defects: You may encounter problems caused by Enterprise Edgeequipment defects. See the appropriate section for problems related to the systemhardware.Basic troubleshooting procedureUse the following basic troubleshooting procedure as well as the detaileddescriptions in this guide. Where more than one procedure is given for a particularproblem, the procedures represent different options from which you should selectjust one.1. Diagnose the trouble by determining:• the types of problems users have experienced• the frequency of the problems• how many telephones are affectedNotify service provider of T1 or PRI signaling disruption.Notify your T1 or PRI service provider before disconnecting your T1 or PRI lines,removing power to your system, or performing any other action that disrupts yourT1 or PRI signaling. Failure to notify your T1 or PRI service provider may result ina loss of T1or PRI service.
