Troubleshooting User guide110General print problemsProblem Corrective actionThe display remains darkThe printer is switched on, but not-hing happens (nothing is dis-played, no noise).Switch off the printer and proceed as follows:1 Check that the power plug is correctly connected to the socketon the printer.2 Check that the power plug is seated properly in the wall socket.3 Switch on the printer again. If the printer is now connected cor-rectly, the printer initializes and text is shown on the display.If these steps do not eliminate the fault:` Replace the power cord and repeat step 3.` Check whether the fuse is faulty and if so exchange it:, see Re-placing the fuse, (page 119).` Check that power flows at the socket e.g. using a desk lamp, ifnecessary use a different socket and repeat step 3.` Contact your dealer if the printer cannot be powered up.Do not attempt to open the printer. You might sufferan electric shock.The display is lit, but the printerdoes not print1 Check that the printer is Online. If the displays shows Offline,then press the key Online. Try to print again.2 Check the connection from the printer to the computer (inter-face cable):` Check that the interface cable is properly connected to thecomputer and to the printer.` Check that it is the correct interface cable for your printer. Infor-mation on the interface is located in the section Connecting theprinter, (page 9) and in chapter Interfaces, (page 157).` Check that the printer is properly adapted to the computer (con-figured). Refer to section The control panel, (page 29). Checkthe parameter set in the Setup menu under Settings for inter-faces (I/O), (page 67) and if necessary correct it.3 Check whether the printer is working properly. To do this, printout a copy of the menu; siehe Printing out menu configurations(Print), (page 61)4 Check that the top cover is closed.5 Check that paper is inserted and loaded. Refer to the sectionLoading paper, (page 37)STOP
