X e ro x 4 5 95 Co p ie r/ P rin t er S y s te m Ad m i ni s t rat i on G ui d e9-89. Trou b le s h oo ti n g*:Refer to NetWare Online Documentation for configuration andoperations.The level settings for the NCPpacket signature do not match.Use the “set” command from theconsole screen on the file serverconfirm whether the NCP packetsignature is set to level 3.Enter the following command fromthe console screen on the fileserver to set the NCP packetsignature to either level 0, 1, or 2,and restart the file server:set NCP Packet SignatureOption=x (x = 0, 1, or 2)The default device name isincorrect.Print out the Printer Settings Listor Startup Page to confirm 6figures (3 bytes) of low ranks of anEther address.• Set the device name usingthe correct Ethernet address.• Set the device name differentfrom the default name.The directory tree name is notconfigured.Print out the Printer Settings Listto confirm if the tree name isspecified.Set the tree name.The context is not set. Print out the Printer Settings Listto confirm if the context isspecified.Set the context.Connected to a different printerobject.Use NWADMIN from a computerto confirm if the correct object isassigned using the currentinformation of the print server.*• Use the CentreWare UtilitiesCD-ROM from a computer tocorrectly set the file-server-name/tree/context/operation-mode.• Use the CentreWare InternetServices from a computer tocorrectly set the file-server-name/tree/context/operation-mode.The NetWare port on the machineis not set to “Enable.”Print out the Printer Settings Listto confirm if the NetWare port isenabled.Enable the NetWare port.The file server is down. Search for the file server using theNetwork Computer.Start the file server.There is another device on thenetwork with an identical devicename.Switch off the machine and useNWADMIN from a computer toconfirm that the status of theprinter object is “Standby.”Use the “CentreWare Utilities”CD-ROM from a computer to set adifferent device name.The NetWare port is notfunctioning.Print out Printer Settings List toconfirm if the network number isleft to “0000000” (NetWare serverdown) if using IPX/SPX. If usingTCP/IP, confirm if the IP addressis left to “0.0.0.0” (static addressunspecified, or the DHCP serveris down).For the case of IPX/SPX, start theNetWare server. For the case ofTCP/IP, either set a static IPaddress or start the DHCP server.Cause Check point Remedy
