TroubleshootingXerox ® VersaLink ® C405 Color Multifunction Printer 185User GuidePrinter Resets or Powers Off FrequentlyProbable Causes SolutionsThe power cord is not plugged into the outletcorrectly.Power off the printer, confirm that the power cord is plugged incorrectly to the printer and the outlet, then power on the printer.A system error occurred. Power off the printer, then power on again. Print the Error HistoryReport. For details, refer to Printing the Error History Report onpage 216. If the error persists, contact your Xerox representative.The printer is connected to an uninterruptiblepower supply.Power off the printer, then connect the power cord to a suitableoutlet.The printer is connected to a power stripshared with other high-power devices.Plug the printer directly into the outlet or into a power strip that isnot shared with other devices.The Auto Power Off feature is enabled tosave power.Increase the Auto Power Off timer setting or disable the AutoPower Off feature. For details, refer to the System AdministratorGuide at www.xerox.com/office/VLC405docs.Printer Does Not PrintProbable Causes SolutionsThe printer is in Power Saver mode. On the control panel, press the Power/Wake button.The printer has an error. If the Status LED is blinking amber, follow the instructions on thecontrol panel to clear the error. If the error persists, contact yourXerox representative.The printer is out of paper. Load paper into the tray.The incorrect paper is loaded for the print job. Load the correct paper in the appropriate tray. On the printercontrol panel, specify the correct paper size, type and color.The paper settings for the print job do notmatch any paper loaded in the paper trays atthe printer.From the print driver, select a paper tray containing the correctpaper.A toner cartridge is empty. Replace the empty toner cartridge.No control panel indicators are lit. Power off the printer, confirm that the power cord is plugged incorrectly to the printer and the outlet, then power on the printer.If the error persists, contact your Xerox representative.The printer is busy. • If the Status LED is flashing blue, a previous print job could bethe problem.a. At your computer, use the printer properties to delete allprint jobs in the print queue.b. At the control panel, touch Jobs, then delete all pendingprint jobs.• Load the paper in the tray.• If the Status LED does not flash once after you send a print job,check the connection between the printer and the computer.Power off the printer, then power on.The printer cable is disconnected. If the Status LED does not flash once after you send a print job,check the connection between the printer and the computer.
