TroubleshootingXerox ® VersaLink ® C405 Color Multifunction Printer 215User GuideGetting HelpThis section includes:• Viewing Warning Messages on the Control Panel.............................................................................................215• Viewing Current Errors on the Control Panel .......................................................................................................215• Using the Integrated Troubleshooting Tools ......................................................................................................215• Online Support Assistant .............................................................................................................................................216• Information Pages.........................................................................................................................................................216• More Information ..........................................................................................................................................................216Your printer comes with utilities and resources to help you troubleshoot printing problems.Viewing Warning Messages on the Control PanelWhen a warning condition occurs, the printer alerts you of the problem. A message appears on thecontrol panel and the LED status light on the control panel flashes amber or red. Warning alerts informyou about printer conditions, such as low supplies or open doors, that require your attention. If morethan one warning condition occurs, only one warning message appears on the control panel at a time.Viewing Current Errors on the Control PanelWhen an error condition occurs, a message appears on the control panel to inform you of the problem.Error messages warn you about printer conditions that prevent the printer from printing or degradeprinting performance. If more than one error occurs, only one is displayed on the control panel.Using the Integrated Troubleshooting ToolsYour printer has a set of reports that you can print. These reports include the Demonstration Print pageand the Error History report that can assist you in troubleshooting certain problems. The DemonstrationPrint page prints an image to show print quality. You can use this page to troubleshoot print qualityissues with the printer. The Error History report prints information on the most recent printer errors.Printing Information Pages1. At the printer control panel, press the Home button.2. Touch Device > About > Information Pages.3. To print an information page, touch the desired page.4. To return to the Home screen, press the Home button.
