TroubleshootingXerox ® VersaLink ® C405 Color Multifunction Printer 213User GuideFax ProblemsThis section includes:• Problems Sending Faxes ..............................................................................................................................................213• Problems Receiving Faxes ...........................................................................................................................................214Note: If you cannot send and receive faxes, make sure that you are connected to an approvedanalog telephone line. The fax cannot send or receive when connected to a digital phone line.If you cannot send or receive faxes correctly, refer to the following tables.Problems Sending FaxesSymptoms Causes SolutionsThe document is not scannedusing the document feeder.The document is too thick, too thin, ortoo small.Use the document glass to send thefax.The document is scanned at anangle.The document feeder guides are notadjusted to the width of the document.Adjust the document feeder guidesto fit the width of the document.The fax received by the recipientis blurry.The document is positioned incorrectly. Position the document correctly.The document glass is dirty. Clean the document glass.The text in the document is too light. Adjust the resolution.There is a problem with the telephoneconnection.Verify that the telephone line isworking, then send the fax again.There is a problem with the faxmachine of the caller.Make a copy to verify that yourprinter is operating correctly. If thecopy was printed correctly, have therecipient verify the condition of thereceiving fax machine.The fax received by the recipientis blank.The document was loaded incorrectly. • Document feeder: Place theoriginal document face up.• Document glass: Place theoriginal document face down.Fax was not transmitted. The fax number is wrong. Verify the fax number.The telephone line is connectedincorrectly.Verify the telephone connection. If itis disconnected, connect it.There is a problem with the faxmachine of the recipient.Contact the recipient.The fax is not installed or is notenabled.Verify that the fax is installed andenabled.If the problem persists, for online support information, go to www.xerox.com/office/VLC405support.
