Section 700 - Operation Chapter 5. Key Telephone Features576-36-700 DBS 576 (USA) issued October 2000 5-79Considerations• If the monitored extension is placed on-hook while Room Monitoring is activated, themonitoring extension will hear a fast busy tone.• If the monitoring extension goes on-hook while Room Monitoring is activated, the monitoredextension will remain in the monitored mode, and can be accessed by any other extensionallowed to access the room monitoring mode.• A room cannot be monitored from more than one extension at a time. If an attempt is made tomonitor an extension while the extension is being monitored, the user will hear a fast busy tone.• ISDN (s-point) extensions cannot access the Room Monitor feature in either the monitor ormonitored modes.• A monitoring extension cannot forward a call on hold to a monitored extension.• A monitored extension cannot receive a transferred call.• If DND is enabled on either the monitoring or monitored extension, DND status is displayed onthe calling extension’s telephone.• If the monitoring or monitored extension has an absence message set, the absence message willbe displayed on the calling extension’s telephone.Silent MonitorDescriptionThe Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and acaller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACDsupervisor can initiate a three-way call by barging into the call.OperationCAUTION – When using the ACD “Silent Monitor” feature, in some states it isillegal (or civilly actionable) to monitor telephone communications withoutgiving prior warning to all participants. These laws do not make the SilentMonitor feature on a telephone system illegal. Before activating this feature,please check applicable state and federal laws.
