3-60 DBS 576 (USA) issued October 2000 576-36-700Chapter 3. System Features Section 700 - Operation• N/AVoice Mail Integration (Third Party)DescriptionThe System supports third party Voice Mail systems with features such as:• Answer Supervision for Voice Mail• Call Forward ID Code for Voice Mail• Direct Inward Dial (DID)/DNIS/Direct Dial Inward (DDI) ID Code for Voice Mail• Disconnect Signal• High Priority Message Waiting• Message Key ID CodeAnswer Supervision for Voice MailDescriptionThis feature allows the System to send an answer signal to third-party Voice Mail systems.Without this feature a third-party Voice Mail cannot receive a signal indicating that a Systemextension has answered. In other words, to determine that the extension has answered, the Voice Mailsystem would have to wait until the extension stops receiving ringback tone. As a result, waiting forthe ringback to stop often delays connection times for calls from Voice Mail to extensions. By sendingan answer signal, this feature provides quicker response time between the DBS 576 and the VoiceMail system.Hardware Requirements• AEC PortRelated Programming• FF1-0 23: Voice Mail Answer Supervision ID Code• FF3-0: SLT Voice Mail Connection• FF1-101: DTMF ON/OFF Pattern 2Considerations• The digits used for the answer signal code are determined by the requirements of the Voice Mailsystem.• The answer code may be up to 4 characters and consist of the characters 0 - 9, *, #, and pause.• If the called extension does not answer and is forwarded to Voice Mail, the System sends a CallForward ID code back to the Voice Mail system.• During transmission of the answer signal code, other DTMF digits and functions from the DBS576 extension are ignored.• The Voice Mail port must be assigned as a Voice Mail port connection.• The DTMF pattern is set as pattern 2.
